ChatGPT and service: opportunities, challenges, and research directions

• Authors:
  • Sigala, Marianna
  • Ooi, Keng-Boon
  • Wirtz, Jochen
  • Tan, Garry Wei-Han
  • Aw, Eugene Cheng-Xi
  • Cham, Tat-Huei
  • Dwivedi, Yogesh K.
  • Kunz, Werner H.
  • Letheren, Kate
  • Mishra, Anubhav
  • Russell-Bennett, Rebekah